HOW TO GET YOUR BOOKS
What do you need in hand right now?
First and foremost, where is your list?
In order to buy your books, you need to know which books you need.
It is your responsability to know which books are required for each class.
Make sure you have the lists of books, your teachers have given you.
BEFORE ENTERING THE STORE
On the bottom right corner, you'll see the icon that was feature in this title.
For every single book on your list, enter the title and or the name of the author
This will let you know if your book is available or not
BUYING IN STORES
When you enter, the red pillars on your right side of the store will indicate where to find your book.
On each pillar, there is a list of course subjects.
Find your book based on what class it's for
BUYING ONLINE
If you're a member make sure you are logged in before you checkout.
If you are not a member yet, you can come in stores to sign up for discounts.
If you want to buy online, add your books to your cart and checkout.
From there, you will be prompted to create an account if you don't have one.
Once you've signed up, you'll be able to decide if you want your order shipped or if you want to pick it up in the store.
You'll receive a message once your order is ready to pick up/has been shipped.
How to order online
We usually deliver within 2 to 5 business days (e-books take less time to process).
This will make sure we provide you with the right books. Don't forget we have a FINAL SALE policy!
How to pick your order up in stores
You will receive an email or a text to let you know your order is ready for pick up.
This email will come with a code, bring it into the store to pick your order up.
How to deal with preorders
IF YOUR COURSEPACKS ARE OUT OF STOCK, THEY CAN ONLY BE PREORDERED BY COMING INTO THE STORE. YOU WILL RECEIVE AN EMAIL OR A TEXT WHEN YOUR ORDER IS READY. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING
This email will come with a code, bring it into the store to pick your order up.
Return Policy & Web Order Policy
*Keep in mind, in any circumstance, it is easier for us to help you if you have a receipt. (NO PHOTOS OF RECEIPTS ARE ALLOWED)*
In-store purchase:
Books, Course Packs, Retail & General Merchandise:
- All books, course packs, office supplies, clothing, special orders and miscellaneous items are stricly final sale. Items in PERFECT CONDITION can be exchanged within 10 calendar days of the purchase with the receipt.
- For electronic devices: you have 30 days to come return it to the store with your receipt and the original packaging.
- For books: If you drop your course, please bring us the proof (from the registrar) BEFORE THE LAST DAY OF THE DROP ADD PERIOD as well as your receipt and we will refund your books if they are in resellable conditon.
Online purchase:
Books, Course Packs, Retail & General Merchandise:
- In every Web Order mailer, there is a physical copy of the receipt in addition to one sent to your email. If ever you need to refund your items, we would need either the physical or digital receipt.
- All books, course packs, office supplies, clothing, special orders and miscellaneous items are stricly final sale. Items in PERFECT condition can be exchanged within 10 calendar days of the purchase.
- For books: If you drop your course, please bring us the proof (from the registrar) BEFORE THE LAST DAY OF THE DROPADD PERIOD as well as your receipt and we will refund your books if they are in perfect condition.